The Island Gold Coast
Streamlined quarters in a contemporary hotel featuring a restaurant, a bar & a game lounge.
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Google Reviews (5)
The Island Hotel NEXT LEVEL customer SERVICE… 1. They let us check in (10:30am)way earlier than standard 2pm 2. They said for us to park anywhere in their car spaces prior to check in 3. They gave us a room that wasn’t clean like someone was still living in it, babycott and all BUT WAIT… they gave us room upgrade which was way bigger NO CHARGE! 4. They allowed us a late checkout on Sunday no charge! 5. I booked a total of 3 rooms each with 2 double beds. 6. We was allocated a very sweet booth next to the bar at there rooftop downstairs with free round of drinks from a blue band they gave me We entered the same way when we left the Island with the biggest smiles on our faces. Thank you the Island Hotel Management for showing us love while there. Like this review and the Island will give my family a FREE weekend away to stay with them😍🙏🏾💯🫡 Salute
The location of the resort is perfect for a surfers holiday. We were within walking distance of everything! The beach, the shops, attractions. It was ideal in that way, especially having a little person with us. The service of everyone we interacted with was amazing. The housekeepers were lovely, attentive, and always asked if we needed anything. A downside was the elevators. They seemed super sketchy and gave off a never been upgraded vibe. Our balcony door didn't lock easily and needed to be really pulled before we could lock it. Overall, it's a great resort in Surfers. It's location and charm would have us rebooking again
This location is excellent—it’s less than a 2-minute walk to the beach. Everything in the room was great. If I had to be picky, the elevator is a bit old, but there are also many delicious restaurants nearby. Highly recommended.
We booked ahead for a Superbowl Party! This is our 3rd year, but is probably going to be our last. It was better when we had menu choices for our party admission. This time we had a Brekky Roll included that was the least appealing thing I've ever seen. The drink choices too, were unappealing for a female attending with my guy. The process to get our names checked off upon arrival was slow. The line ups forfood and drinks was super long and the felivery of our only food choice was very slow. They were ill equipped to deal with the crowd even though we booked and paid well in advance. Next year we'll be looking for a better option with better service, more choices. It was better before.
We stayed at The Island Hotel in Surfers Paradise on a Saturday night. It’s clearly an older establishment, but the modern contemporary renovation inside has been done really well, so credit where it’s due, they’ve done a great job updating the interior. However, the building itself is still very old, especially the facade and structure. Because of this, the windows are very thin single-pane glass, offering almost no sound insulation. We were on the 6th floor, and the nighttime noise was simply too much. It wasn’t just the bar below - it was constant road noise, people laughing in the street, and groups passing by at all hours. On top of that, there’s the Surfers Paradise Slingshot about a block away, and you can literally hear people screaming every 5 minutes as they’re launched into the sky, day and night. It made it incredibly hard to relax or sleep. The pool area was clean, but it’s quite run-down. The hot tub was dirty and had broken bricks and damaged tiling around the outside, which was disappointing from a hotel standpoint. The location is great - close to everything in Surfers Paradise - but we wouldn’t stay here again purely because of the noise. Sleep quality matters, and unfortunately this hotel just can’t provide quiet rooms due to the building’s age and lack of proper soundproofing. If you’re staying to party, you’ll probably love it. If you value quiet, strong walls, and good sleep… look elsewhere.
Reviews sourced from Google Maps