Rhapsody Resort
Polished apartments, some with sea views, in a posh property offering a rooftop terrace & a gym.
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Google Reviews (5)
Very disappointing and stressful experience!!! During my stay I used the apartment washing machine to wash one small blanket provided by the hotel. During the cycle the machine shook heavily and moved slightly, which caused a small chip on the floor tile. When staff came to check, they removed the blanket themselves and confirmed there was only one blanket inside. At that time they clearly told me no compensation was required. However, the next day the manager claimed I overloaded the machine and demanded $1000, which was later increased to $1500. When I asked for a repair quotation or proof of cost, nothing was provided to me at that time. I also suggested testing the same blanket in another machine to check whether the machine itself had a problem, but this was refused. During the discussion they repeatedly asked me to immediately agree to compensation. When I requested to move to another room, they delayed the arrangement and insisted that I deal with this issue first. As a female traveller with limited English, I tried my best to communicate and even asked a local friend to help translate by phone, but the manager refused to speak with anyone. Later, while we were still trying to resolve the issue through the booking platform, the hotel automatically deducted charges from my bank card. My bank notification also showed an additional $477 charge and total cost $2000,but I was never clearly informed what this extra charge was for. In addition, during my stay cigarette butts kept falling onto my balcony from the floor above. I took photos and reported this, but the manager said there was no such problem and nothing was done. Overall the situation was handled in a very unfair and unprofessional way, and it made what should have been a normal stay a very stressful experience.
It’s 11:28pm and I’ve been up since 4am for an early flight, a day of fun at Movie World and dinner with friends. I just want to go to sleep and the air conditioner is doing a constant dripping sound. The bed is wet, one of the pillows is wet, we’ve moved the bed out from the wall, but all we can hear is the constant timely drip… torture. The only staff member on site is security and he is not equipped to deal with the situation. Why am I paying money to sleep in a room I can’t even sleep in?
We booked a week in this property and looked forward to a relaxing holiday by the beach. Our ocean facing 1 bedroom apartment is overlooked by a high rise building site which has the normal construction noises you would expect. This was a shock and enjoying the balcony during the day is not possible due to the noise. Our view is impacted by the building. The apartment has everything you expect however the appliances are very well worn and you can’t operate the microwave as the buttons are all worn. The bed is comfortable, the shower is great and it has 2 tvs, somewhere to sit and watch tv or to eat. Underground parking is good. It feels safe to stay here.
Our second year staying at the Rhapsody over the new year holiday and we absolutely adore it. Rooms both times were absolutely spectacular with amazing views. Rooms are quiet, absolutely spotless and the beds so comfortable. Front desk staff are lovely and welcoming, cleaning staff that you run into in elevators and throughout hotel are gorgeous. Not to mention the cafe.... best food and coffee ever with the most beautiful staff that are quick to remember your name and order while making you feel at home. We are so happy with the Rhapsody and will likely never stay at another hotel again. A short tram ride or a 5-10 minute walk away from Cavill, so you're just out of all the noise and chaos. Thank you guys for our perfect week stay, we can't wait to see you all again ❤️
Amazing stay with very friendly staff. We stayed from 6–10 December and loved the apartment — spacious, well maintained, and equipped with all amenities. The highlight was the lovely sea view and Gold Coast surrounds (attached was our view). The location is excellent, with close proximity to everything. Parking is limited, but we had no issues during our stay, especially between 9am–6pm. Would happily stay again.
Reviews sourced from Google Maps