Novotel Surfers Paradise

Kitty hardy

· May 2026

We had a wonderful stay at this hotel. The beach view from our room was absolutely stunning and made the whole experience so relaxing. The location was also very convenient, with easy access to shops, restaurants and other services nearby. The staff were incredibly friendly and welcoming throughout our stay, and the food was delicious with plenty of great options. A special thank you to the reception staff who really paid attention to detail and made us feel valued guests. The thoughtful gift of wine was such a lovely surprise and added a personal touch to our stay. We would happily stay here again and highly recommend it to others!

H F

· Feb 2026

I had a late check in about 8.30pm room was nice and view great. I booked this stay to catch up on some paperwork before an important meeting the following day. I went out for a late meal and came back to a power outage/black out at Hotel. Unfortunately it was out for a few hours so i couldn't catch up on my paperwork. The power came back on early in the morning i think around 3am meaning tv lights and everything came on was woken by that! Good location, nice staff but unfortunate timing for me.

leon davies

· Feb 2026

We love the hotel especially it's location and we stay there every year at least once. We have our favourite room that we like staying in it which unfortunately wasn't available again due to renovation. After changing rooms we received quite a compatible room and from that time on our experience improved. The staff was very obliging and pleasant our requests were fulfilled so we enjoyed ourselves. The only issues that disturbed and spoiled our stay were,the ongoing work on the hotel the noise because of it and also the limited time that was allocated for the use of the pool .

Emily Crutcher

· Feb 2026

Had no real issues with the stay at all - all interactions with staff were pleasant and friendly, and all service extraordinary. Room was clean, housekeeping was quick and efficient. Some shade around the pool area would have been really appreciated, as would have any acknowledgement of our special anniversary request. We asked for a late check out, which was given with no issues, even though we didn't need it in the end - was appreciated!

SKG

· Jan 2026

This stay came as a bit of a surprise. We checked in at Novotel Surfers Paradise on 11/01 & we usually choose Novotel wherever we travel because of the comfort & also to make use of our membership & points. Unfortunately, this particular stay was a little disappointing compared to our usual Novotel experiences. From the beginning, there were a few things that stood out. The lift had an unpleasant smell & then once inside the room, we noticed that the towel hanger was on the floor & appeared to have been left unattended. The gym was also small & quite limited in equipment. Breakfast was decent but it's the same every day, which became repetitive over a longer stay. The pool area was okay. Positive side to this is the location it self. Location is excellent & probably the best part of the stay. It’s incredibly convenient, with easy access to the beach, public transport, shops & plenty of restaurants nearby. This made getting around Surfers Paradise very comfortable. The staff were also friendly, helpful & welcoming. Which we truly appreciated & made the stay more pleasant. Overall, while the location & staff were great, the hotel quality did not quite meet the standard we usually expect from Novotel. With some attention to maintenance, cleanliness & variety in offerings, this property has the potential to be much better.