Mondrian Gold Coast
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Google Reviews (5)
Had an incredible mid week stay at the Mondrian. Could not fault anything. Enjoyed a delicious dinner with lovely cocktails and enjoyed an early morning swim and soak in the warm magnesium pool all to ourselves. The room was so spacious and the views were breathtaking. It was incredible to wake up to the sunrise over the ocean with floor to ceiling windows. Shout out to all the friendly staff and BIG thank you to Alex and Sam for going the extra mile and making our celebrations so very special. Many thanks
We had a few friends for some birthday drinks. The cocktails we had were amazing and the service was impeccable and while we had no food we browsed the menu being our first time here and the staff let us know when the kitchen as well as the bar was closing. Both staff were amazing whilst speaking with us I believe their names were Travis on the bar and Alberto brought us our drinks. Our biggest praises for both staff thank you for a lovely establishment.
Overall the staff were all excellent. Knoweldgeable positive and friendly...the opposite of smilebots we've encountered elsewhere. The eating and social areas were alive without being so loud that you couldn't converse. Food was all good quality. Room was excellent with an awesome view (we were upgraded). The only downside was a few persistent flies in the downstairs restaurant on the afternoon Valentine's dinch we enjoyed. The staff were professional and did their best to take care of the issue.
Room was incredible. Hotel staff were incredible. Paying $600 for a room and then having to pay $110 for one night parking was extortion. We were lucky enough to get an early check in and late check out and were stung with an addition $70 parking fee. $110 for parking for 1 night - parking fine would have cost less. The room would have been cheaper to book via booking.com instead of direct with the hotel The AC barely worked and I couldn’t sleep. We also had to chase up room service 3 times to check dietaries and ended up going to bed hungry because they couldn’t work it out. The pool was incredible until a handful of local mums bought their kids in to play and scream around the pool after school pick up. Really discrediting the luxury appeal. Such a shame about the pool and particularly the parking. I can see why the review average suffers. The accomodation itself is flawless.
We were disappointed with our stay at what is marketed as a luxury hotel. When we went to the concierge to ask why our room was not the one we had booked, she insisted it was correct, explaining that there are only six rooms with a full ocean view, which are randomly assigned to guests. This was never communicated at the time of booking, and none of my Accor Gold benefits, such as late check-out, were offered. I’ve stayed at many Accor hotels, and this was by far the worst service I’ve experienced. Paying a premium price for a room that does not meet advertised expectations feels misleading and like false marketing. That said, there were some things I liked. The location is great, the ocean view—although partial—was beautiful, and I enjoyed features like the automatic blinds, hidden TV, and the super comfy bed. However, the service could have been handled better, and it would be helpful to have more photos to manage guest expectations. Calling different rooms the “same room” felt misleading, as sizes, layouts, and views differ, yet the price is the same. Overall, it’s a nice space and a comfortable stay, but clearer communication and more transparency would make the experience truly feel luxury. That said, I will not be returning anytime soon, as the price does not reflect the experience. There are better options at similar or better value, such as Crown Sydney.
Reviews sourced from Google Maps