Hope Harbour Hotel

Mark Shields

· Feb 2026

DO NOT STAY AT THIS PLACE! You will be disappointed. The Duty Manager makes Basil Fawlty look competent! We booked a room for Friday and Saturday night through Booking.com and upon arrival after a lengthy drive, we were greeted by an empty reception desk. The Duty Manager apparently runs the restaurant as well and we had to search to find someone to check us in. We eventually received a room number and an access code, but the room was a severe disappointment. Live electrical cables running out of holes in walls, no ability to make a cup of tea or coffee and a half-eaten pizza in the fridge. The room was next to the bar and had a fishy smell. At $300+ per night, we were in shock. Eventually, after an hour or so we went to complain to the Duty Manager who realised that she had allocated us to an employee’s overnight room that was already occupied! She apologised and we hastily repacked our belongings and moved to our actual room. It was ok but still not worth $300+ per night. Late in the evening, our room was opened by another guest who had been given a master key! We were even more shocked when the Duty Manager could not see a problem with this arrangement. Consequently, we had a very sleepless night and did not feel safe. We could not even swim in the pool because we were not confident that our belongings would be secure. We decided to cut our stay short and not stay for the second night. When we explained this to the Duty Manager, she indicated that a refund of the second day was fine under the circumstances. She gave us a number for the booking agent to arrange a refund, but they could not contact the Duty Manager to confirm because apparently, she had blocked their number! When I called, she picked up the phone (thinking it was new business) but once I explained who I was, she said there was no refund and hung up the phone. My number was also blocked immediately after. There were other guests at the same time complaining of faulty locks on doors, dirty linen and rooms not being cleaned while were there. There were cigarette butts in the hallways, and the place needed a decent clean. On a positive note, the barman makes a great pizza! If I could give a negative review, this place deserves it.

Nicolle Macbeth

· Feb 2026

This hotel was an acceptable option for our needs, particularly due to its close proximity to the theme parks and its affordability. We have stayed here twice before, and both experiences were fairly similar. While the price was reasonable approximately $520 for seven people across two rooms for two nights there were several concerns. The room doors were difficult to open, and I encountered multiple cockroaches in the bathroom, which was disappointing. Additionally, one member of our family waited over an hour for her meal while the rest of us had nearly finished ours. We were also concerned about hygiene standards in the bar area. While preparing pizzas, a staff member was touching her face and hair and scratching her leg without wearing gloves. This was unpleasant to witness and did not reflect well on food safety practices. The hotel facilities were somewhat difficult to navigate. The directions to the pool were unclear, and my cousins and I walked around the hotel twice before a child pointed us in the right direction. Overall, the hotel served its purpose as a place to sleep and did not significantly impact our trip. However, the property would benefit from renovations and improved maintenance. With its convenient location, it has potential to be a much higher-quality accommodation with some investment and attention to detail.

Kalind Patel

· Jan 2026

I normally do my due diligence before booking accommodation, but this was a last-minute overnight stay in Hope Island due to visiting a nearby theme park. I trusted that Airbnb listings would at least meet basic Australian hygiene and accommodation standards. Unfortunately, this property failed on every fundamental level. On arrival, the room was visibly dirty. There was no cutlery, no cups even to drink water, and no basic amenities such as coffee, tea, sugar, or milk for two guests. The freezer was completely unusable due to excessive ice build-up, making it impossible to store anything. The toiletries provided were of extremely poor quality, suggesting cost-cutting at the expense of guest comfort. However, the most disturbing issue occurred the next morning when we discovered blood stains on the blanket we had slept under, hidden beneath a white bedsheet. This raised immediate concern, and we checked ourselves for injuries. The stains were not from us. This strongly indicates that the room was not properly cleaned or laundered between guests. This is not just poor service — it is a serious hygiene and health issue. We were not expecting luxury or five-star treatment, but we did expect basic cleanliness and safety. This property appears poorly managed and maintained, with little regard for guest wellbeing while still happily taking money through Airbnb. Until significant improvements are made and proper cleaning standards are enforced, I would strongly advise others not to book this property.

Jessica Mclaughlan

· Jan 2026

Went with the family and had a fabulous time. Kids loved that it’s pet friendly, has two large pool areas, indoor ping pong. For the adults the sauna is a great addition. The owners were very welcoming, particularly the lady owner at reception, friendly and helpful. Check in was a breeze. Food wise pizza was delicious and every coffee I ordered was genuinely done to perfection. Kitchen was busy but food was very good! I caught a glimpse of the seafood buffet and was absolutely wowed by the price, $49 is a bargain these days. Our room had new looking floors, curtains and bedding so it felt very fresh, comfortable and modern. 180 views of the marina make it that extra bit special to enjoy dining. Have zero complaints, we will definitely be back.

Ruby

· Jan 2026

This hotel was an absolute gem. From the moment we arrived, the atmosphere felt relaxed yet refined, with stunning views that instantly put you in holiday mode. Waking up to the scenery and enjoying the fresh sea air was such a highlight. The seafood café was easily one of the best parts of our stay. The food was incredibly fresh, beautifully cooked, and full of flavour. A huge shout-out to the girls in the kitchen, Jess and Charlize, who were absolutely amazing. You could really feel the passion and care they put into every dish, friendly, hardworking, and clearly proud of what they create. They truly made the dining experience something special. Sitting there enjoying a delicious meal while taking in the breathtaking views was unforgettable. The rooms were clean, comfortable, and well maintained, and the staff overall were welcoming and attentive. If you’re looking for a place that combines comfort, exceptional seafood, and stunning views, with staff who genuinely make you feel looked after, this hotel is a must-stay. We’ll definitely be back.