Chateau Beachside

Jess Bello

· Mar 2026

I was very disappointed with my recent stay at Chateau Beachside. Prior to arrival I had been assured the room would be clean, however this was not the case. There was visible dust and hair in the room, and when I pulled the couch out it was extremely dirty. The areas underneath the couch and the bed looked as though they had not been moved or cleaned for quite some time, and there were marks on the bedding which was very off-putting. Throughout our stay there was also a constant sound of water running behind the wall directly behind our bed which made it difficult to sleep. On Sunday morning the cleaning staff began what sounded like vacuuming before 7:30am, which was very disruptive. Most concerning was that both my partner and I woke up with multiple bites after sleeping in the bed. There were no mosquitoes in the room, which raised concerns about hygiene and pest control. Customer service was also disappointing. The reception staff came across as very unapproachable during our stay, and when we checked out we were not even asked how our stay was. I did contact the hotel directly and received an initial response saying the matter would be investigated, however I have not received any follow up since. Overall, a very disappointing experience.

Array

· Mar 2026

We just checked in to hotel. They are asking for AUD 500 as deposit and other charges in the case of lose of key or asking for a fresh towel. Initially, I thought the hotel is good, safe and secure; however, while entering to the room, we saw doors are old fashion and not secured well. Sofa covers are dirty, full of stains, and sofa cushions are not good. Glass windows have not been cleaned since ages. Hygiene is not maintained.

Amanda Richardson

· Feb 2026

Great location but it’s a mixed bag depending on which room you get. Our group has stayed there before and been happy with the room, dated but with everything you need. Our most recent stay had us in an unrenovated room with no air conditioning. We kept the windows open at night and the sounds of Surfer’s Paradise was disruptive. There was also a bar fridge when we’d had a full sized fridge in the past. On a small note, there was no dishcloth or tea towel. I asked for them at reception and was told none of the rooms had a tea towel or dishcloth. They do, so it was odd reception was so dismissive. For the price, the resort has good amenities. There’s a well maintained outdoor pool, three spas, sauna, steam room and a small outdoor play set for smaller kids. There used to be a tennis court but it’s now used for parking. Inside, there’s a communal laundry and games room. The games room was pretty good but some of the equipment needs to be replaced (ping pong paddles) or is broken (part of the air hockey table). A little bit of upkeep would take it from okay to great. It’s an amazing location, one street crossing to the beach. There’s also a decent restaurant downstairs. It’s a decent stay at an incredibly competitive rate but not all rooms will provide the same experience.

Ann-Maree Turnbull

· Jan 2026

Great location. Amazing views. Rooms are quiet. Rooms may look a bit old but have everything you need. Kitchen facilities, comfy bed good water pressure. Lovely large pool and spas. Accross road from Sufers Paradise beach. Walking distance to great restaurants.

Edwin Saldanha

· Nov 2025

Good customer service - staff at the hotel were welcoming, friendly and very helpful. Location was perfect for exploring the city with all major attractions within walking distance. The studio ocean facing room was spacious, spotless with a comfortable bed. Perfect place for a weekend retreat. Room was clean and comfortable. We appreciated the view of the ocean from the balcony. We had an amazing time during our stay. Definitely looking forward to return sometime soon.