Swiss-Belhotel Brisbane
Member Reviews
No member reviews yet — be the first!
Google Reviews (5)
From the minute you walk in the door the professional and friendly service is apparent. Rooms are clean, beds are very comfortable and the service is exceptional. Great selection of food for breakfast and coffee delicious. Thank you staff for making our stay so enjoyable and a special thank you to Melinda.
We had great stay. Rooms were clean, staff were exceptional and very helpful. A short walk 10min to south bank and the city. Very close to the gabba! 5 min walk. Limited on site parking, but a huge car park across the road which was $10 a day or $30 if it's a game weekend. Breakfast was great, coffee great! Would definitely come and stay again!! Thank you.
If I could minus stars I would!! Booked last minute for a pet friendly room as my partner was flown to hospital after a serious accident and I drove 1200km to be with her to have to pay $400+ extra, told pets weren't allowed and were going to kick me out. Receptionist was beyond rude and inconsiderate. I even booked the room in person to make sure they would be happy to accommodate my little dog. Really was the icing of what was already a pretty horrible day! Stay clear!
The property/room that we booked was advertised as having a separate bedroom. We were travelling with a toddler, so specifically booked this arrangement, so that we could put our child to sleep, without sacrificing the ability for my wife and I to have some space in the living room. Unfortunately, the "separate bedroom" was just a tv on a stand in the centre of the room, with the bed on one side, and the couch and kitchenette on the other - in no way, shape, or form would this be a separate bedroom. In addition, we booked and paid for, and the hotel confirmed in writing, that we would have an early check in. When we arrived, the reception staff informed us that we would have to wait, as there were no rooms ready. To their eventual credit, they managed to get a room ready in about 40 minutes, and didn't charge us the fee for the early check in, but it was still poor service. When I talked to the staff about the lack of a separate bedroom, the young lady called her manager, and from hearing her side of the conversation, the manager essentially told her to tell us to suck it up, as we had booked the best room in the hotel, and we should be grateful. Unfortunately for him, our friends who we were travelling with, had a room with a full second bedroom space, accessed via a door which could be locked off if the hotel staff chose. Therefore, the manager (and the staff member who relayed his comments) was caught out in their lie. After one night, we left, and sought more suitable accomodation at a much more appropriate venue, loosing our pre-paid money with Swiss-Bel, but keeping our sanity and toddlers sleeping pattern intact. Unfortunately, a couple of our child's books were left behind, and when I called the reception, 4 hours after we left, the same young lady said she would "check with housekeeping" and get back to us. As yet, we have heard nothing. In summary, while the hotel is conveniently located, our treatment by the reception staff, and blatantly false advertising, means we wouldn't recommend this to establishment to our worst enemy. See photos attached of the room description, and what you actually get in terms of separation.
What I liked: • The entire hotel was very clean and tidy. • The room was spacious and the furniture was nice. • The gym was perfect and well-equipped. • The staff were wonderful—always helpful and kind. What could be improved: • Lack of Transparency: My room's windows were completely frosted over (no view), which was not mentioned on the booking site. I was told I would have to pay for an upgrade to get a room with a view. • Inadequate Breakfast: The complimentary breakfast was very poor. There were no hot options like boiled eggs, and staff were constantly trying to upsell other menu items.
Reviews sourced from Google Maps