Novotel Brisbane South Bank
Sleek quarters in a contemporary hotel with a bar & a restaurant, plus a terrace.
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Google Reviews (5)
Had a great stay at Novotel Brisbane. The front desk team were friendly and genuinely helpful—check-in was smooth and they kindly allowed us to arrive earlier than the official time. Parking was easy with good clearance for higher vehicles, which made things hassle-free. The location is excellent, and the rooms were clean, comfortable, and functional. Would happily stay again.
Was ok stay till the bed bugs started crawling on last night!! Night team did their best to find me another room but not fun moving at 2am. Team took photos and the bugs in an envelope (I kept photos as well). Couple of towels had stains, I asked for replacements which took 2 hours to get. All room bedsides and tables had coffee stains, which I easily cleaned myself. I normally put a "Do Not Disturb" for the whole trip as I don't need bed made up by others for the 3-4 nights I'm usually travelling so can't judge the room service etc. Location is good. The Musgrave Park is known for hosting homeless tents which sadly is becoming more common scene in Australia. Police and council were there on last day removing and relocating. Morning team checkout lady was nonchalant. She just casually apologized and initially wanted to offer free breakfast only to realize that I already pre-paid. Not that I want freebies but they will struggle to have repeat customers like that. Last time I'm personally staying there
Review is going to be very critical due to the fact that we paid almost $600 for a room that is advertised for half that at time of stay. Some context, we managed to get Ed Sheeran tickets and immediately jumped online to find a hotel. Not surprisingly room rates were high, supply and demand blah blah... We arrive and the lobby is very nice, staff were lovely, there was a great vibe, we were excited. Get up to our room and our jaws dropped, not with awesome but in complete and utter shock. We thought we were getting a lovely spacious, modern exciting city hotel room—modern maybe, but that was all. The Dealbreaker: Curly black hair was throughout the bathroom—on the vanity and in the corners. We are a blonde and red-haired family, so it was unmistakable. It was as if a haircut had been performed right before we checked in. It honestly makes you wonder—if they can’t be bothered to wipe down a vanity, what else are they missing? It really makes you question if the bedding and towels are actually as clean as they look. For $600, a cheeky breakfast buffet wasn't even included in that price! The view overlooking the park was nice and the location is excellent, but that was where the positives stop for us, which is a shame as things held such promise at the beginning. Had the price reflected the room closer it would have been a three-star review. Now, we are partly to blame; we could have rolled the dice and waited closer to the concert for a better price, but we were afraid of ending up out in the sticks. Beggars can’t be choosers, but we did pay a huge premium and the expectations were a premium given the global rep of the Novotel brand. To say I’m bitter would be an understatement. Hopefully somebody reads this and dodges a bullet. Will it stop us using the Novotel Brisbane South Bank in future? Probably. Are they worried about losing my business? Probably not. It’s a nice hotel in a fantastic location, so they won’t have issues attracting people. We were just screwed by a business doing business things.
The hotel had everything we needed, staff were lovely and the pool was a refreshing reset on a muggy afternoon. We were even given little soft toys on check in for my children! We chose the Novotel as it was close to QGoma and Southbank - easy to park the car and then walk around. Buffet breakfast was wonderful. Will definitely choose Novotel again for our stays in Brisbane!
This was by far the nicest Novotel I have ever stayed in. Thien, who checked us in, was wonderful — after arriving exhausted from our flight from England, she personally came up to the pool area to let us know our room was ready early, which absolutely delighted us. I enjoyed a tasty coffee in the lobby, and although I didn’t order food, everything looked great. The hotel was spotless, stylish, and in the perfect location — close to everything yet peaceful and relaxing, with a playground just across the park. The rooms were very clean and spacious, with quiet air conditioning and a special view of the city and the South Bank wheel. The restaurant and bar were excellent as well. I wouldn’t hesitate to stay here again if I’m ever back in Brisbane — 10/10, thank you very much.
Reviews sourced from Google Maps