InterContinental Brisbane by IHG
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Google Reviews (5)
The Staff was amazing. Especially Kevin from the Concierge Service had excellent recommendations for dinner and drinks and sightseeing. While the hotel has an impressive architecture and looks amazing, the rooms were a bit dated. If you can ask for a more modern room. The breakfast was amazing as well! All in all: definitely a place to book again!
We recently stayed at the InterContinental Brisbane and unfortunately had a very disappointing experience after checkout. Within a few hours of leaving the hotel, we realised we had accidentally left items of significant value in our room. We immediately contacted the hotel and provided very specific details about the exact location of the items so they could be easily located. What followed was an incredibly frustrating process. We were repeatedly passed from person to person, had to constantly follow up ourselves, and were repeatedly told that someone would look into it or get back to us — which rarely happened. At no point did the process feel organised, accountable, or handled with any urgency or care. The hotel claimed they had followed their internal procedure, but there was no transparency around what that procedure involved or how any searches were conducted. The items were never recovered and the hotel has taken no responsibility for the situation. The way this was handled has completely eroded our trust in the hotel’s processes and duty of care toward guests and their belongings. What was most disappointing was not just the outcome, but the lack of ownership, communication, and genuine effort throughout the process. Nobody asked us any questions about the items, showed any interest in understanding what was missing or what they meant to us, or demonstrated any real effort to investigate. We have reported the matter to police. As a result, we will not stay at another InterContinental hotel again, and would caution others when considering this property. If you do stay here, keep anything of value with you at all times, because our experience suggests that if something goes wrong, you may not receive the care or accountability you would reasonably expect from a hotel of this standard.
We stayed at the hotel for two nights and highly recommend it. The hotel is modern and clean, and the bed and pillows were comfortable. The breakfast was really good, with a great variety available each day. The front office trainee, Sophie, was friendly and accommodating. A special thank you as well to Manager Christ at the restaurant for taking great care of us, preparing a private room for our two days of breakfast, and making our barista coffee.😉
After doing a lap of the block (both Google Maps and Waze take you to the side of the hotel, not the front), I was pleasently surprised at the friendly greeting from Marta who was very accommodating. The hotel has recently been taken over by IHG (from Hilton) and is currently going though some much needed renovations (Feb '26). The main lobby is still as beautiful and impressive as ever, but the rooms, though clean and comfortable are definitely dated.
I wish to commend the InterContinental Brisbane for an exceptional experience that blends architectural magnificence with impeccable service. The property is situated in a location of dual convenience: the Elizabeth Street entrance offers effortless vehicular access for arrival, while the Queen Street frontage places you immediately amidst the city’s premier mall, surrounded by an abundance of retail and dining options. Upon entry, the interiors are truly breathtaking. The sense of open space is grand, defined by a soaring atrium that floods the building with natural light. The design is striking, featuring elegant dark marble flooring, a sweeping spiral staircase, and distinctive red velvet circular banquettes that add a touch of classic luxury to the lobby. A highlight of the architecture is undoubtedly the open glass elevators; riding them offers a commanding view of the tiered balconies lined with greenery, providing a true impression of the building’s immense scale. The service standards are equally high. The reception team is consistently professional, greeting guests by name to ensure a warm and personalized welcome. The accommodations are generously proportioned, featuring a bespoke pillow menu for comfort and a contemporary open-concept shower that adds a modern edge to the room. It was also refreshing to find a minibar that is genuinely well-stocked with a wide variety of premium options. In-room dining was another high point—service was prompt and the presentation was flawless. I highly recommend the spicy chilli spaghetti; it was absolutely delicious. An outstanding stay in every regard.
Reviews sourced from Google Maps