Avani Living Queen's Wharf Residences

Rebekah Stokes

· Feb 2026

Advertised Pool in clear working order and one of its key draw cards. Pool is not functional until March 8th. De commissioned from the middle of Feb 2026....first big major lie the " owners" told us.... So, after voicing my concern....was locked out and no access to room or vital diabetic insulin stored in fridge. This is now a federal offense. Such a shame its come to this. Thank goodness for the police and ambulance. Hopefully I can retrieve my belongings, medication and car keys this morning.

Mark Spencer

· Feb 2026

We recently had a 4 night stay in a river view 1 bedroom apartment. The apartment was excellent, comfortable, well appointed with a nice balcony. The views were great (30th floor). The staff were very friendly and happy to answer our questions. The building is located in a good spot, with a number of eateries within a close walk. Also only about an easy 10 minute to cbd shops (including supermarket). Southbank is just over the walking bridge and has many things to do. The Brisbane River ferries are a great way to get around and see things along the river, it is very cheap. The Ship Inn pub (recommended by the reception staff) is a great place to have lunch or dinner. We would highly recommend you consider a stay here. Mark & Norelle

Rosalie Rustique

· Jan 2026

Great view with a fantastic view but the parking and the drop off spoiled it for us. We had tickets to the theatre and we could not make it because of all the instructions reg the car park which were not given to us beforehand. It was a real debacle. We had the same problem when we wanted to leave, we had to call to get somebody to show us the way out. We have been to many car parks around the world but we have never experienced such a debacle.. It is a waste of time and too much stress not worth the money. We made clear to the staff that they were helpful but we will neve stay there again

Apeksha Mathur

· Dec 2025

I had a very good experience staying at Avani. The location is unbeatable—it's central to everything, with public transport and great dining options just a few minutes' walk away. The room was modern, bright, and spotlessly clean. I particularly enjoyed the view which was spectacular and magnificent. Highly recommend for anyone looking for a stylish and comfortable stay!

Nicholas Varnum

· Dec 2025

My stay began pleasantly enough. The room was nicely furnished, the views were lovely, and crucially we had no reason to interact with staff. Unfortunately, that changed on the third night, and what followed was one of the most absurd and unnecessarily antagonistic customer service experiences I have ever encountered. After returning to the building, we realised we had accidentally left the lift-access key inside the apartment (while still having the apartment door key itself). A simple, easily solvable inconvenience, one that any reasonable hotel or apartment staff member would be equipped to handle. Unfortunately, the only staff member on duty, Darpan, seemed determined to make the situation as difficult, hostile, and humiliating as possible. From the outset, he adopted an actively unhelpful tone and flatly repeated that he “would not” let us up. Not “could not” but would not. He contradicted himself repeatedly, first claiming he had a key that could access our floor but simply refusing to use it, then changing his story to say he actually couldn’t help us at all. When I asked to speak with a manager, he falsely claimed he was the manager only to later hand me a phone with someone he then identified as his manager. This person refused to provide a name or any credentials, spoke with an even ruder demeanour, and at one point escalated to outright yelling. Their only “solution,” was that we should call the police. We genuinely had no choice. The police officer on the first call literally said, “Surely you can just get him to let you up?” a question we were equally bewildered by. Even when the police themselves spoke to Darpan, he lied about the situation to paint himself in a favourable light and still refused to assist us. We eventually were forced to send someone from our group to the police station in person, where the officer they encountered was outraged on our behalf and was preparing to send someone to the building. It was only thanks to sheer luck managing to ring someone staying on our floor and convincing them to come down to escort us that the police did not need to intervene physically. This entire ordeal was unnecessary, exhausting, and conducted with a level of arrogance and dishonesty that I genuinely struggle to comprehend. Darpan is the single worst customer service employee I have ever had the displeasure of interacting with. His behaviour was verbally abusive, unprofessional, antagonistic, dishonest, and actively obstructive in a situation that required the smallest amount of common sense and basic human decency. Unfortunately this interaction completely overshadowed anything positive about the stay that came before it. I would strongly urge management to review both the conduct and the training of their staff, because what we experienced was completely unacceptable.